Shipping & Returns

Poolora Help Center

Fast, free delivery across Europe and easy 30-day returns — shop with total confidence.

Free
EU Shipping
2–6 Days
Delivery
30 Days
Free Returns
24 Hrs
Support

Free Standard Shipping

We offer FREE Standard Shipping on all orders across Europe.

There are no hidden shipping fees or additional delivery charges.

Estimated Delivery Time

2–6 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Your location
  • Carrier operations
  • Customs procedures (where applicable)
  • Weather conditions or unexpected logistical delays

Once your order has been dispatched, you will receive tracking information via email.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

If you have not received tracking information within a few business days, please contact us at:

help.customersupp@outlook.com

Returns

We want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase may be required.

Return Process

To initiate a return, please contact our support team at:

help.customersupp@outlook.com

Please include

  • Your order number
  • The email address used for the purchase
  • The reason for your return request

Our team will provide you with the next steps.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Our support team will review the issue and work with you to find an appropriate solution.

Need Help?

For any questions regarding shipping, delivery, tracking, or returns, please contact us. We are always happy to assist you.

help.customersupp@outlook.com

We aim to respond to all inquiries within 24 business hours.